In the UK, Cambridge Counsellors are independent and self-employed. Nevertheless, they all agree to follow our Code of Conduct which covers all aspects of a Counsellor's activity. You can download a copy here.

The Code of Conduct provides clear guidelines for Cambridge Counsellors
• ensures that customers know what level of service to expect
• outlines the minimum acceptable standards of counselling
• ensures correct, responsible and safe practices

All Counsellors must read and understand the Code of Conduct and agree to abide by it.

It is expected that the majority of counsellors will accept customer referrals from the Company, unless a specific reason not to has been agreed. It is essential that all referral contacts are dealt with promptly and efficiently.

• Counsellors receiving referrals must stock all items in the range or be prepared to order them immediately through the 24 hour delivery service or from a local stockist.
• Counsellors receiving referrals must have either an answer machine or call recording service.
• Where a potential customer has been willing to provide contact details, the Counsellor must make contact immediately on receipt of the referral notification if they have not already been phoned by the customer.
• Counsellors unable to deal with a particular referral for whatever reason must inform the Company immediately.
• Counsellors unavailable for any period of time must inform the Company in advance (eg; holidays).
• Counsellors must inform the Company whenever their telephone number, address or e-mail changes.

• A Medical Record Form (MRF) must be completed for every potential user. This includes those not on Sole Source.
• Customers requiring little or no weight loss must not use the Sole Source programme. All customers must be advised to see their doctor before starting to diet and must sign the MRF to that effect.
• Customers with one of the listed contraindications (see the appropriate section in your Datafile) must not be supplied with Cambridge Diet as the sole source of nutrition.
• No diet products should be supplied to anyone who answers ‘yes’ to any of the questions on the MRF, without the doctor’s signature to confirm that the information given is correct.
• The Counsellor must complete the MRF by signing and dating it.
• The Customer’s height and weight must be recorded by measuring and weighing at the first counselling. It is recommended that a ‘before’ photograph in front of a plain background is also taken at the first meeting as part of the customer’s personal record. These details should never be used by the Counsellor or the Company (eg for press articles) without the prior agreement of the customer in writing.
• An appropriate target weight must be recommended using either the height-weight tables in the Diet booklet or by calculation of Body Mass Index.
• Counsellors must explain the chosen programme, including how to use it correctly. They must also alert the customer to any possible mild side effects and explain how to avoid them.
• It must be emphasised at the start of every weight loss programme that long-term weight maintenance is dependent upon the adoption of appropriate healthy eating habits and that your role as Counsellor is also to help them achieve long term stability through the Weight Care with Cambridge programme.

Although independent, Cambridge Counsellors will benefit from any national or local promotion organised by the Company. Counsellors are also encouraged to arrange for their own promotion through advertising, editorial or other means.

• Advertising copy must conform with examples supplied with the Counsellor Business Kit, or otherwise be approved by the Company.
• Counsellors may apply for a web-page, as an extension of the formal Company site, using the name: www.cambridgediet.info
• Proposed web-pages, where these refer to Cambridge products or services, must be approved by the Company
• Counsellors wishing to create independent sites to promote Cambridge products must have copy approved by the Company
• The Company will provide an e-mail link - from the official website - to Counsellors on request.

• A Weight Care with Cambridge booklet must be issued to every customer. You may charge for it if you wish to do so.
• Supply of Cambridge Diet should be for a minimum of one week and a maximum of four weeks at any one time unless otherwise instructed by the Company (for example as part of a special promotion) or by the customer’s doctor in writing.
• A Counsellor must be willing to supply the variety of flavours requested by the customer.
• Customers on Sole Source should replace no more than one Diet sachet or Tetra Brik per day with a Cambridge bar.
• Cambridge weight loss products must not be supplied to anyone with an eating disorder. (If in any doubt, please contact the customer’s doctor or the Medical Information Officer on 01536 403344.)
• Although full counselling/screening is not essential when Cambridge products are used for nutritional supplementation and not as part of a weight loss programme, a record of contact and product supply should still be maintained. It is easiest to do this by using the relevant sections only of the MRF.

• Initially (before supply of the diet), face-to-face contact between Counsellor and customer is required.
• A telephone call or personal meeting on day two or three of dieting should be made.
• Personal or telephone contact should be made at the end of the first week, and should at minimum be weekly thereafter until target weight is achieved.
• Once target weight is achieved, continued contact should be made in accordance with the recommendations of the Weight Care with Cambridge programme, which should be fully explained to each customer.
• At each contact the Counsellor must enquire about the customer’s health and take any action as necessary.
• In addition, the Counsellor must check on the amount of weight loss, recording it on the Customer Medical Record Card, and offer encouragement as necessary.

• Care should be taken to ensure that the MRF is fully completed and that all copies are legible. Failure to do so will negate the Counsellor’s Insurance Cover under the Company Policy.
• Where appropriate (see “Screening” above), the top copy of the completed form should be offered to the doctor. The middle copy should be retained by the customer.
• The third copy must be retained by the Counsellor and the reverse used to record all subsequent contact, noting:
  a) date of contact
  b) method of contact (personal, telephone)
  c) customer weight (and if possible measurements)
  d) general well being; side effects experienced (if any)
  e) quantity and type of products supplied (if any)

• Counsellors must keep full records of all customers up to date and stored safely.
• A new MRF must be completed when a customer returns after an interval of 12 months or more.
• Records must be available at all times for inspection by a representative of the Company.
• MRFs remain the property of the Company, and must be returned when a Counsellor resigns.

• Customers experiencing any of the known transient side effects (eg headache) must be advised according to the Company guidelines (eg drink more water) and followed up personally or by telephone at least every other day until the side effects have disappeared.
• Customers with side effects persisting for more than 48 hours must be advised to see their doctor, and the Counsellor must seek guidance immediately from the Company’s Medical Information Officer.
• Customers reporting side effects other than outlined in the instruction booklet must be referred to their doctor without delay and the Company’s Medical Information Officer must be informed and told of the outcome.

• The Counsellor must comply with the Data Protection Act 1998 if computerised data is held.
• The Counsellor must maintain secure and confidential all customer records, including the MRF, and only process and/or use such records in connection with the Weight Care with Cambridge programme for the respective customer, and for no other purpose whatsoever.
• No copies of the MRF or the information contained therein may be retained by the Counsellor after ceasing as a Counsellor.

In the UK and Southern Ireland, the Cambridge programmes and products are only available from independent Cambridge Counsellors. The Counsellors are trained and accredited by the Company.

If you would like to find the contact details of your nearest Counsellor, please click this link to send a secure on-line request to Cambridge: UK Secure Enquiry

To find out more about the role of the Counsellor, how they are trained, and how they can help you achieve your goal, please click this link: Counsellors

Outside the UK, the Diet is available through appointed main distributors who operate in a variety of ways. For contact and product availability information in other countries around the world, please click here.